Refund Policy

1. 14-Day Money-Back Guarantee

If you are not satisfied with VeriMedrix for any reason, you can request a full refund within 14 days of your payment. No questions asked.

• This guarantee applies to all subscription plans
• You will receive a full refund of the payment made
• Refunds are processed within 5-10 business days

2. Free Trial

In addition to our refund guarantee, we offer a 14-day free trial for all new users:

• Full access to all features of your selected plan
• No credit card or payment information required to start
• Cancel at any time during the trial without charge

We encourage you to fully explore the platform during your trial period to ensure it meets your needs.

3. How to Request a Refund

To request a refund within the 14-day guarantee period:

1. Email our team at admin@verimedrix.com
2. Include your account email address
3. State that you would like a refund

We will process your refund to your original payment method within 5-10 business days.

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time by:

• Going to Settings → Billing in your dashboard
• Contacting our team at admin@verimedrix.com

4.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• You can continue to use all features until your subscription expires
• Your data will be retained for 30 days after expiration, allowing you to reactivate or export your data

5. Plan Changes

5.1 Upgrading Your Plan

When you upgrade to a higher-tier plan:

• The change takes effect immediately
• You will be charged a pro-rata amount for the remainder of your billing cycle
• Your next full billing will be at the new plan rate

5.2 Downgrading Your Plan

When you downgrade to a lower-tier plan:

• The change takes effect at the start of your next billing cycle
• Features exclusive to the higher plan will be disabled after the downgrade

6. Currency and Payment

All refunds will be issued in South African Rand (ZAR) to the original payment method used for the purchase.

We are not responsible for currency conversion fees that may be charged by your bank or payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through the Service.

8. Contact Us

If you have questions about this Refund Policy or need assistance:

Our team is available Monday to Friday, 8:00 AM to 5:00 PM (SAST), excluding South African public holidays.